{"id":13741,"date":"2026-02-20T11:30:00","date_gmt":"2026-02-20T06:00:00","guid":{"rendered":"https:\/\/threatcop.com\/blog\/?p=13741"},"modified":"2026-03-23T17:50:34","modified_gmt":"2026-03-23T12:20:34","slug":"integrating-people-security-into-incident-response-playbooks","status":"publish","type":"post","link":"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/","title":{"rendered":"Integrating People Security into Incident Response Playbooks"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Even the most sophisticated Incident Response (IR) can collapse when the first responder, an employee, does not have an idea of what to do. Generally, organizations lay their focus on investing heavily in monitoring systems, escalation paths, and detection tools. However, they overlook one of the most important key factors: how employees act in the first moments of an incident?<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #414141;color:#414141\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #414141;color:#414141\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Why_Employees_Are_Your_Real_First_Responders\" >Why Employees Are Your Real First Responders?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Common_Gaps_When_People_Are_Left_Out_of_IR\" >Common Gaps When People Are Left Out of IR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Embedding_People_Security_into_the_IR_Lifecycle\" >Embedding People Security into the IR Lifecycle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Using_the_AAPE_Framework_to_Integrate_People_into_IR\" >Using the AAPE Framework to Integrate People into IR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Building_Measurable_People_Security_Metrics_in_IR\" >Building Measurable People Security Metrics in IR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Compliance_and_Audit_Benefits_of_Including_People_in_IR\" >Compliance and Audit Benefits of Including People in IR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Case_Example_Before_and_After_People_Security_Integration\" >Case Example: Before and After People Security Integration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Getting_Started_Steps_for_InfoSec_Managers\" >Getting Started: Steps for InfoSec Managers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/threatcop.com\/blog\/integrating-people-security-into-incident-response-playbooks\/#Conclusion_Turning_Employees_into_an_Extension_of_the_SOC\" >Conclusion: Turning Employees into an Extension of the SOC<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">IR playbooks emphasize technical aspects while ignoring employee behavior. It is very rare that they track employee behavior when facing a phishing attempt or any other threat. To develop a true resilience system against cyberattacks, people security in incident response must be recognized. It should be considered measurable, trainable, and become an integral part of the playbooks.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Employees_Are_Your_Real_First_Responders\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Why Employees Are Your Real First Responders?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">No matter how big or small a cyber attack is, it first goes through the human eye. This is why an employee is considered as the first responder in cybersecurity. Usually, it is the employee who spots a <a href=\"https:\/\/threatcop.com\/blog\/how-to-recognize-phishing-emails\/\">phishing email<\/a>, unusual logins, or any other suspicious activities.\u00a0<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">They have an important job of quickly reporting the incident to the security teams. A small delay from their end can allow attackers to gain ground and might result in hefty data and financial losses.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">This is why <a href=\"https:\/\/threatcop.com\/blog\/cybersecurity-awareness-training-for-employees\/\">employee awareness training<\/a> is a crucial component and must be prioritized to build a robust system against cyberattacks.\u00a0 Without proper training and knowledge, they are most likely to make errors in judgment, and most probably, the incident is already in motion by the time the SOC reacts.<\/span><\/p>\n\n\n\n<!DOCTYPE html>\n<html lang=\"en\">\n\n<head>\n    <meta charset=\"UTF-8\">\n    <meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Document<\/title>\n<\/head>\n\n<style>\n    .interestedBtn {\n        width: 70% !important;\n        box-sizing: border-box !important;\n        display: inline-block !important;\n        padding: 11px !important;\n        border: 1px !important;\n        border-color: #ddd !important;\n        margin-top: 10px !important;\n        background-color: #fff !important;\n        background-image: none !important;\n        text-shadow: none !important;\n        color: #000 !important;\n        font-size: 14px !important;\n        line-height: 20px !important;\n        border-radius: 5px !important;\n        margin: 0 !important;\n        cursor: pointer !important;\n    }\n\n\n.formSec .formSecTwo{\n    padding-top: 30px !important;\n}\n\n\n    .tnp-email {\n         width: 70% !important;\n    box-sizing: border-box;\n    padding: 8px 10px;\n    display: inline-block;\n    border: 1px solid #ddd;\n     background: #183e8b;\n    color: #fff !important;\n    font-size: 13px;\n    line-height: 20px;\n    border-radius: 2px;\n    padding-right: 30px;\n    margin-bottom: 0px;\n\n    }\n\n    .formSec {\n        float: left !important;\n        width: 55% !important;\n    }\n\n    .mainBox {\n            background: #183e8b;\n        max-width: 600px !important;\n        margin: 0 auto !important;\n        padding: 20px !important;\n        font-family: Arial, Helvetica, sans-serif !important;\n    }\n\n    .boxDiv {\n        display: flex !important;\n    }\n\n    .boxConsult {\n        float: left !important;\n        width: 45% !important;\n    }\n\n    .formSecTwo {\n        text-align: right !important;\n        width: 100% !important;\n    }\n\n    .formHeading {\n        font-family: Arial, Helvetica, sans-serif;\n        margin-top: 0px;\n        font-weight: 700;\n        line-height: 25px;\n        font-size: 18px !important;\n        margin-bottom: 70px;\n       margin-bottom: 70px !important;\n       color: white !important;\n          margin-top: 0px !important;\n    }\n\n    .fieldHeading {\n        margin: 0 !important;\n        font-size: 13px !important;\n        text-align: left !important;\n        margin: 0px 39px 2px 93px !important;\n        font-weight: 500 !important;\n    }\n\n    .image {\n        max-width: 100% !important;\n        height: auto !important;\n    }\n\n     .email-icon {\n            position: absolute;\n            right: 10px;\n            top:18px;\n            transform: translateY(-50%);\n            pointer-events: none; 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color: #000000;\"><strong>Common Gaps When People Are Left Out of IR<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">In the absence of people security in incident response, numerous wide gaps are left open, often noticed by attackers. Without training and guidance, employees are left to guess the right step, causing unnecessary delay in the response chain. Here are the common gaps that emerge when people are left out of IR playbooks:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Unclear Reporting Channel: <\/b><span style=\"font-weight: 400;\">Employees are unaware of whom to notify about the incident, resulting in delay and sometimes, altogether ignoring the incident.\u00a0<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Fear of Punishment: <\/b><span style=\"font-weight: 400;\">Many employees do not report because they feel they will be punished for it, or they will be wasting SOC\u2019s time.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Lack of Urgency: <\/b><span style=\"font-weight: 400;\">Employees fail to recognize the importance of time when they have no idea how quickly ransomware or phishing attacks take control. <br><\/span><\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><b>Missed Participation: <\/b><span style=\"font-weight: 400;\">Organizations often ignore the importance of employee training and place their entire focus on technological advancement.\u00a0<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Embedding_People_Security_into_the_IR_Lifecycle\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Embedding People Security into the IR Lifecycle<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Human Risk in IR is often underestimated, despite employees being the first ones to spot an attack. Embedding people security in incident response lifecycle not only makes faster detection possible but also allows timely recovery.\u00a0<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><span style=\"font-weight: 400; color: #000000;\"><strong>Preparation: Training for the First Five Minutes<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">The first thing is to train employees and specify their role in IR. The first five minutes when under an attack are crucial, so employees must know what they are expected to do after detecting a potential threat.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><span style=\"font-weight: 400; color: #000000;\"><strong>Detection and Analysis: Building Real-Time Awareness<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Train employees&#8217; detection and analysis skills through phishing simulations and <a href=\"https:\/\/threatcop.com\/blog\/social-engineering-attack\/\">social engineering<\/a> drills. This helps them in early detection and quick reporting according to SoC procedures.\u00a0<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><span style=\"font-weight: 400; color: #000000;\"><strong>Containment: Immediate User Actions That Matter<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">To prevent escalation, employees must be trained to take an immediate and correct course of action, such as disconnecting the network immediately to avoid escalation.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><span style=\"font-weight: 400; color: #000000;\"><strong>Eradication and Recovery: Validating Restored Systems<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">After remediation, employees must help in confirming whether their compromised account, system, or network is restored completely or not.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><span style=\"font-weight: 400; color: #000000;\"><strong>Post-Incident: Capturing Employee Feedback<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">This stage is crucial for gathering feedback. Employees can highlight the confusing points and potential gaps in the incident response playbook.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Using_the_AAPE_Framework_to_Integrate_People_into_IR\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Using the AAPE Framework to Integrate People into IR<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">The AAPE framework keeps humans at the core of defence strategies. It allows their participation in a systematic way and directly involves them in the incident response plan.&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400; color: #000000;\"><strong>Assess: Testing Realistic Readiness<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Conduct role-specific simulation training to assess the readiness of employees. This helps in knowing how an employee reacts to a threat and deals with it.&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400; color: #000000;\"><strong>Aware: Targeted Microlearning for Incident Response<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Targeted microlearning modules delivered using engaging modules keep employees aware and informed. For example, when facing a suspicious credential theft, they know whom to report to instantly.&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400; color: #000000;\"><strong>Protect: Reducing Exposure Through Safeguards<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">Even well-trained employees need technical guardrails. Tools such as <\/span><a href=\"https:\/\/threatcop.com\/tdmarc\"><span style=\"font-weight: 400;\">Threatcop DMARC<\/span><\/a><span style=\"font-weight: 400;\"> reduce the number of malicious messages that land in inboxes. This eases the pressure from employees.\u00a0<\/span><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400; color: #000000;\"><strong>Empower: Making Reporting Instant and Safe<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Employees must feel safe and secure when reporting an incident. By using a one-click reporting tool or TPIR, you empower employees to quickly report.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Building_Measurable_People_Security_Metrics_in_IR\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Building Measurable People Security Metrics in IR<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Metrics enable the CISO to confirm the success of training. When measuring people security in incident response, it helps in quantifying performance, and shows how people impact IR performance<\/span>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Time-to-Report: <\/b><span style=\"font-weight: 400;\">Document the time taken for an employee to report an incident to the SOC. This is incredibly important because every second matters in a cyber incident.\u00a0<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Volume and Accuracy: <\/b><span style=\"font-weight: 400;\">Track the amount of incidents that are reported by employees, and how many are reported accurately after validation by SOC analysts.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>False Positive Reporting:<\/b><span style=\"font-weight: 400;\"> Track false reporting; it can burden your SOC teams.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Simulation-to-Real-Incident Performance:<\/b><span style=\"font-weight: 400;\"> Track the simulation outcomes and how they match real-time incidents. This shows the effectiveness of your training, and allows for changes in your simulation training if needed.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Compliance_and_Audit_Benefits_of_Including_People_in_IR\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Compliance and Audit Benefits of Including People in IR<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Incorporating workers into IR playbooks not only assists with resilience, but provides compliance and audit advantages, especially when regulations mandate observable proof of preparedness against human infliction risks, rather than technical controls only.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">ISO 27001:2022 requires documented readiness while <a href=\"https:\/\/threatcop.com\/blog\/nist-csf-2-0\/\">NIST CSF 2.0<\/a> emphasizes detection and response.\u00a0 This is something that can be demonstrated when the employee is a first responder in the context of cyber security. SOC 2 Type II is performed on operational effectiveness, evidenced by audit trails of employee involvement in training.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Case_Example_Before_and_After_People_Security_Integration\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Case Example: Before and After People Security Integration<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Suppose, at a mid-sized SaaS company, an employee receives an email for billing that looks suspicious. With no clear direction, he\/she forwarded to the reporting manager. Due to this, SOC stepped in hours later, and by the time it did, multiple accounts had been compromised. A classical example of unaddressed human risk in IR.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">After integrating people security in incident response, the same situation can be handled efficiently. The employee knows what to do and, using <\/span><a href=\"https:\/\/threatcop.com\/threatcop-phishing-incident-response\"><span style=\"font-weight: 400;\">TPIR<\/span><\/a><span style=\"font-weight: 400;\">, immediately reports the incident to SOC. They acted on it, and the entire attack was compromised within 15 minutes.\u00a0<\/span><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Getting_Started_Steps_for_InfoSec_Managers\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Getting Started: Steps for InfoSec Managers<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">It&#8217;s not like you need to overhaul your defence strategy completely to integrate humans into IR. Being an InfoSec manager, you can follow the steps to smoothly embed humans into your existing IR playbooks.&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Map Contributions: <\/b><span style=\"font-weight: 400;\">Evaluate your existing IR playbook and figure out where employees can contribute efficiently, from reporting suspicious emails to confirming recovery.\u00a0<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Run Pilot Drills: <\/b><span style=\"font-weight: 400;\">Begin with small exercises. For example, run incident report\/fake phishing simulations.\u00a0 This will benefit identifying gaps and known strengths.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Document Roles: <\/b><span style=\"font-weight: 400;\">Next, document Responsibilities. All employees should know their level and their respective role when reacting to an incident.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><b>Refine Continuously: <\/b><span style=\"font-weight: 400;\">After simulation training, use employee feedback, performance analysis, and adjustments in the playbook. A continuous evaluation and refining of resources will benefit long term efforts.<\/span><\/span><\/li>\n<\/ul>\n\n\n\n\n<style>\n  .threatcop-banner {\n    background-color: #02022e;\n    border: 2px solid #00bf63;\n    border-radius: 12px;\n    padding: 12px 24px;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    max-width: 1100px;\n    margin: 20px auto;\n    color: #ffffff;\n    font-family: Arial, sans-serif;\n  }\n\n  .threatcop-banner-text {\n    font-size: 18px;\n    font-weight: 500;\n  }\n\n  .threatcop-banner-button {\n    background-color: #00bf63;\n    color: #ffffff;\n    padding: 8px 20px;\n    border-radius: 8px;\n    text-decoration: none;\n    font-weight: 500;\n    white-space: nowrap;\n    transition: 0.2s ease;\n    font-size: 15px;\n  }\n\n  .threatcop-banner-button:hover {\n    opacity: 0.9;\n  }\n\n  @media (max-width: 768px) {\n    .threatcop-banner {\n      flex-direction: column;\n      text-align: center;\n      gap: 10px;\n    }\n  }\n<\/style>\n\n<div class=\"threatcop-banner\">\n  <div class=\"threatcop-banner-text\">\n    Discuss Your Organization\u2019s Human Risk Challenges\n  <\/div>\n  <a href=\"https:\/\/threatcop.com\/contact-us?utm_source=thrm_summerized_blog\" class=\"threatcop-banner-button\">\n    Book a Meeting\n  <\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion_Turning_Employees_into_an_Extension_of_the_SOC\"><\/span><span style=\"font-weight: 400; color: #000000;\"><strong>Conclusion: Turning Employees into an Extension of the SOC<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400; color: #000000;\">Employees are key to the process of awareness and reporting a threat. Include people security in incident response, to support security and build resilience. By engaging employees from passive observers to active participants, organizations will fill the gap that technology cannot address alone.\u00a0<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">The AAPE frameworks, coupled with <\/span><a href=\"https:\/\/threatcop.com\/threatcop-security-awareness-training\"><span style=\"font-weight: 400;\">TSAT<\/span><\/a><\/span><span style=\"font-weight: 400;\"><span style=\"color: #000000;\"> training, training and development via TLMS, and one-click reporting with TPIR, provide employees the means to be the first responder in cybersecurity.<\/span> <\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Even the most sophisticated Incident Response (IR) can collapse when the first responder, an employee, does not have an idea of what to do. Generally, organizations lay their focus on investing heavily in monitoring systems, escalation paths, and detection tools. However, they overlook one of the most important key factors: how employees act in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14018,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13741","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people-security-insights"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>People Security and Incident Response: Closing the Gap<\/title>\n<meta name=\"description\" content=\"Incident response fails when employees don\u2019t know what to do. 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