{"id":13534,"date":"2026-02-17T13:07:37","date_gmt":"2026-02-17T07:37:37","guid":{"rendered":"https:\/\/threatcop.com\/blog\/?p=13534"},"modified":"2026-02-18T18:41:30","modified_gmt":"2026-02-18T13:11:30","slug":"assessing-human-behavior-across-social-engineering-attacks","status":"publish","type":"post","link":"https:\/\/threatcop.com\/blog\/assessing-human-behavior-across-social-engineering-attacks\/","title":{"rendered":"Assessing Human Behavior Across Social Engineering Attacks Beyond Email"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">In the modern threat landscape, security is no longer just about technical controls; it is about understanding the human element. During a recent panel discussion, experts Mr. <\/span>Nikunj<span style=\"font-weight: 400;\"> Rakesh (CISO, Threatcop) and <\/span>Mr. Gustavo<span style=\"font-weight: 400;\"> Mastroianni (CISO, Schools Insurance Authority) shared insights on how organizations can evolve their defense strategies by moving beyond simple compliance and addressing the complexities of human behavior under pressure.<\/span><\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #414141;color:#414141\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #414141;color:#414141\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/threatcop.com\/blog\/assessing-human-behavior-across-social-engineering-attacks\/#Beyond_Compliance_Categorizing_Vulnerability_with_AI\" >Beyond Compliance: Categorizing Vulnerability with AI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/threatcop.com\/blog\/assessing-human-behavior-across-social-engineering-attacks\/#Book_a_Free_Demo_Call_with_Our_People_Security_Expert\" >Book a Free Demo Call with Our People Security Expert<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/threatcop.com\/blog\/assessing-human-behavior-across-social-engineering-attacks\/#The_Pressure_Paradox_Measuring_Behavior_Under_Stress\" >The Pressure Paradox: Measuring Behavior Under Stress<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/threatcop.com\/blog\/assessing-human-behavior-across-social-engineering-attacks\/#The_%E2%80%9CPeople_Stack%E2%80%9D_Correlating_Behavior_Across_Channels\" >The &#8220;People Stack&#8221;: Correlating Behavior Across Channels<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/threatcop.com\/blog\/assessing-human-behavior-across-social-engineering-attacks\/#Adapting_to_Next-Generation_Threats\" >Adapting to Next-Generation Threats<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Beyond_Compliance_Categorizing_Vulnerability_with_AI\"><\/span><span style=\"color: #000000;\"><b>Beyond Compliance: Categorizing Vulnerability with AI<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\">Mr. Nikunj<span style=\"font-weight: 400;\"> emphasizes that security managers must look deeper than just whether an employee completed a training module. He suggests that a governance structure should be based on understanding the behavior and perception of each individual to categorize them into different risk groups.<\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">By categorizing employees, organizations can create specialized <\/span>playbooks<span style=\"font-weight: 400;\">. For example, a &#8220;highly vulnerable&#8221; group might require a specific set of rigorous safety steps, while a low-vulnerability employee would follow a different protocol. Nikunj points out that <\/span>AI has revolutionized this process<span style=\"font-weight: 400;\">, allowing security managers to move away from manually creating phishing content and instead focus on high-level strategy. AI can efficiently run campaigns, determine the best content for specific groups, and identify which individuals are most at risk, ultimately testing the <\/span>maturity and effectiveness of controls<span style=\"font-weight: 400;\"> rather than just &#8220;checking a box&#8221; for compliance.<\/span><\/span><\/p>\n\n\n\n\n<!DOCTYPE html>\n<html lang=\"en\">\n\n<head>\n    <meta charset=\"UTF-8\">\n    <meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Document<\/title>\n<\/head>\n\n<style>\n    .interestedBtn {\n        width: 70% !important;\n        box-sizing: border-box !important;\n        display: inline-block !important;\n        padding: 11px !important;\n        border: 1px !important;\n        border-color: #ddd !important;\n        margin-top: 10px !important;\n        background-color: #fff !important;\n        background-image: none !important;\n        text-shadow: none !important;\n        color: #000 !important;\n        font-size: 14px !important;\n        line-height: 20px !important;\n        border-radius: 5px !important;\n        margin: 0 !important;\n        cursor: pointer !important;\n    }\n\n\n.formSec .formSecTwo{\n    padding-top: 30px !important;\n}\n\n\n    .tnp-email {\n         width: 70% !important;\n    box-sizing: border-box;\n    padding: 8px 10px;\n    display: inline-block;\n    border: 1px solid #ddd;\n     background: #183e8b;\n    color: #fff !important;\n    font-size: 13px;\n    line-height: 20px;\n    border-radius: 2px;\n    padding-right: 30px;\n    margin-bottom: 0px;\n\n    }\n\n    .formSec {\n        float: left !important;\n        width: 55% !important;\n    }\n\n    .mainBox {\n            background: #183e8b;\n        max-width: 600px !important;\n        margin: 0 auto !important;\n        padding: 20px !important;\n        font-family: Arial, Helvetica, sans-serif !important;\n    }\n\n    .boxDiv {\n        display: flex !important;\n    }\n\n    .boxConsult {\n        float: left !important;\n        width: 45% !important;\n    }\n\n    .formSecTwo {\n        text-align: right !important;\n        width: 100% !important;\n    }\n\n    .formHeading {\n        font-family: Arial, Helvetica, sans-serif;\n        margin-top: 0px;\n        font-weight: 700;\n        line-height: 25px;\n        font-size: 18px !important;\n        margin-bottom: 70px;\n       margin-bottom: 70px !important;\n       color: white !important;\n          margin-top: 0px !important;\n    }\n\n    .fieldHeading {\n        margin: 0 !important;\n        font-size: 13px !important;\n        text-align: left !important;\n        margin: 0px 39px 2px 93px !important;\n        font-weight: 500 !important;\n    }\n\n    .image {\n        max-width: 100% !important;\n        height: auto !important;\n    }\n\n     .email-icon {\n            position: absolute;\n            right: 10px;\n            top:18px;\n            transform: translateY(-50%);\n            pointer-events: none; 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\/* Make sure the icon doesn't block clicking on the input *\/\n        }\n       \n        .email-container{\n             position: relative;\n        }\n\n    }\n<\/style>\n\n<body>\n\n    <div class=\"mainBox\" box-sizing:=\"\" border-box;=\"\">\n\n        <div class=\"boxDiv\">\n\n            <div class=\"boxConsult\">\n                <div>\n                    <h3 class=\"formHeading\" style=\"margin-top: 0;\"><span class=\"ez-toc-section\" id=\"Book_a_Free_Demo_Call_with_Our_People_Security_Expert\"><\/span>\n                        Book a Free Demo Call with Our People Security Expert<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <\/div>\n                <img decoding=\"async\" src=\"https:\/\/awareness.threatcop.ai\/marketing\/vector.svg\" class=\"image\">\n            <\/div>\n\n            <div class=\"formSec\">\n                <div class=\" formSecTwo\">\n                    <div class=\"tnp tnp-subscription-minimal\">\n                        <form action=\"https:\/\/threatcop.com\/thankyou-blog\" method=\"get\" target=\"_blank\">\n                            <div class=\"email-container\" style=\"margin-bottom: 15px;\">\n\n                                <input class=\"tnp-email\" type=\"text\" required=\"\" name=\"FullName\" value=\"\"\n                                    placeholder=\"Full Name\">\n                                    <span class=\"email-icon\"><img decoding=\"async\" src=\"https:\/\/awareness.threatcop.ai\/marketing\/icon1.svg\" class=\"img-fluid\" \/><\/span>\n                            <\/div>\n\n                            <div class=\"email-container\" style=\"margin-bottom: 15px;\">\n                               \n                                <input class=\"tnp-email\" type=\"email\" required=\"\" name=\"email\" value=\"\"\n                                    placeholder=\"Corporate Email Id\">\n                                     <span class=\"email-icon\"><img decoding=\"async\" src=\"https:\/\/awareness.threatcop.ai\/marketing\/icon2.svg\" class=\"img-fluid\" \/><\/span>\n                            <\/div>\n\n                            <div class=\"email-container\" style=\"margin-bottom: 15px;\">\n                               \n                                <input class=\"tnp-email\" type=\"text\" required=\"\" name=\"CompanyName\" value=\"\"\n                                    placeholder=\"Company Name\">\n                                    <span class=\"email-icon\"><img decoding=\"async\" src=\"https:\/\/awareness.threatcop.ai\/marketing\/icon3.svg\" class=\"img-fluid\" \/><\/span>\n\n                            <\/div>\n\n                            <div class=\"email-container\">\n                               \n                                <input class=\"tnp-email\" type=\"number\" required=\"\" name=\"Phone\" value=\"\"\n                                    placeholder=\"Phone No.\"><br>\n                                    <span class=\"email-icon\"><img decoding=\"async\" src=\"https:\/\/awareness.threatcop.ai\/marketing\/icon4.svg\" class=\"img-fluid\" \/><\/span>\n                            <\/div>\n                            <input type=\"hidden\" name=\"BlogForm\" value=\"BlogForm\"><br>\n                            <input class=\"tnp-submit interestedBtn\" name=\"submit\" type=\"submit\"\n                                value=\"SUBMIT\">\n\n                        <\/form>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n<\/body>\n\n<\/html>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Pressure_Paradox_Measuring_Behavior_Under_Stress\"><\/span><span style=\"color: #000000;\"><b>The Pressure Paradox: Measuring Behavior Under Stress<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">One of the most significant hurdles in human defense is the difference between how an employee acts during training and how they act during a real breach. <\/span>Mr. Gustavo<span style=\"font-weight: 400;\"> explains that social engineering often succeeds because of <\/span>operational pressure<span style=\"font-weight: 400;\">, such as quarter-end deadlines or urgent requests from leadership.<\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">To get a true sense of security posture, Gustavo suggests moving beyond &#8220;pass or fail&#8221; metrics and focusing on <\/span>&#8220;time-to-action&#8221; metrics<span style=\"font-weight: 400;\">:<\/span><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400; color: #000000;\">How long does it take for a person to <a href=\"https:\/\/threatcop.com\/threatcop-phishing-incident-response\">report a suspicious email<\/a> or SMS?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; color: #000000;\">How long do they take to verify if a call or WhatsApp message is legitimate?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; color: #000000;\">How quickly do they escalate the situation to their manager or the IT department?<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">Gustavo highlights that <\/span>authority pressure<span style=\"font-weight: 400;\">\u2014requests coming from a CEO or CFO\u2014makes decision-making significantly harder for employees. Furthermore, accounting and <a href=\"https:\/\/threatcop.com\/blog\/it-compliance\/\">IT departments<\/a> are often targeted because they are under constant pressure to keep the company running or make payments. He warns that testing employees in a <\/span>&#8220;calm environment&#8221;<span style=\"font-weight: 400;\"> does not accurately measure their vulnerability; instead, organizations need continuous monitoring and evaluation under simulated stress to truly improve human risk behavior.<\/span><\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_%E2%80%9CPeople_Stack%E2%80%9D_Correlating_Behavior_Across_Channels\"><\/span><span style=\"color: #000000;\"><b>The &#8220;People Stack&#8221;: Correlating Behavior Across Channels<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">A major vulnerability in many organizations is the lack of a <\/span>consolidated view<span style=\"font-weight: 400;\"> of <a href=\"https:\/\/threatcop.com\/biggest-risk-in-cybersecurity\">human risk<\/a>. <\/span>Mr. Nikunj<span style=\"font-weight: 400;\"> notes that an employee might be highly professional and cautious on email but significantly less scrutinized when using platforms like WhatsApp or other collaboration tools.<\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">He argues that organizations need to treat the <\/span>&#8220;people pillar&#8221;<span style=\"font-weight: 400;\"> with the same technical rigor as their IT infrastructure. Just as a <\/span>SIEM (Security Information and Event Management)<span style=\"font-weight: 400;\"> solution correlates logs from a tech stack, organizations should consolidate and correlate logs of human activity across all communication channels. By analyzing how a user behaves in different domains and at different times, companies can proactively identify loopholes before attackers exploit them.<\/span><\/span><\/p>\n\n\n\n<style>\n  .threatcop-banner {\n    background-color: #02022e;\n    border: 2px solid #00bf63;\n    border-radius: 12px;\n    padding: 12px 24px;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    max-width: 1100px;\n    margin: 20px auto;\n    color: #ffffff;\n    font-family: Arial, sans-serif;\n  }\n\n  .threatcop-banner-text {\n    font-size: 18px;\n    font-weight: 500;\n  }\n\n  .threatcop-banner-button {\n    background-color: #00bf63;\n    color: #ffffff;\n    padding: 8px 20px;\n    border-radius: 8px;\n    text-decoration: none;\n    font-weight: 500;\n    white-space: nowrap;\n    transition: 0.2s ease;\n    font-size: 15px;\n  }\n\n  .threatcop-banner-button:hover {\n    opacity: 0.9;\n  }\n\n  @media (max-width: 768px) {\n    .threatcop-banner {\n      flex-direction: column;\n      text-align: center;\n      gap: 10px;\n    }\n  }\n<\/style>\n\n<div class=\"threatcop-banner\">\n  <div class=\"threatcop-banner-text\">\n    Discuss Your Organization\u2019s Human Risk Challenges\n  <\/div>\n  <a href=\"https:\/\/threatcop.com\/contact-us?utm_source=thrm_summerized_blog\" class=\"threatcop-banner-button\">\n    Book a Meeting\n  <\/a>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Adapting_to_Next-Generation_Threats\"><\/span><span style=\"color: #000000;\"><b>Adapting to Next-Generation Threats<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">As attackers leverage evolving technology like AI to create new attack vectors, defensive strategies must adapt. <\/span>Mr. Gustavo<span style=\"font-weight: 400;\"> shares that his approach involves using <\/span><a href=\"https:\/\/threatcop.com\/blog\/what-is-deepfake-phishing\/\">phishing and deep fake<\/a> campaigns<span style=\"font-weight: 400;\"> to prepare employees for modern social engineering.<\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">The success of these programs is tracked through human risk management platforms that utilize <\/span><a href=\"https:\/\/threatcop.com\/blog\/gamified-cyber-awareness-that-sticks-with-employees\/\">gamification<\/a> and rankings<span style=\"font-weight: 400;\">. This creates a continuous feedback loop: as soon as an employee reports a phishing attempt, they receive immediate feedback or training, regardless of whether they were &#8220;successful&#8221; in the simulation. This ongoing engagement ensures that human defense remains as dynamic as the threats it aims to stop.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the modern threat landscape, security is no longer just about technical controls; it is about understanding the human element. During a recent panel discussion, experts Mr. Nikunj Rakesh (CISO, Threatcop) and Mr. Gustavo Mastroianni (CISO, Schools Insurance Authority) shared insights on how organizations can evolve their defense strategies by moving beyond simple compliance and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13733,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[329],"tags":[],"class_list":["post-13534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-risk-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assess Human Risk Across Email, Calls, and Social Platforms<\/title>\n<meta name=\"description\" content=\"Move beyond compliance training. 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